Question 1

What types of debt do you collect?

Accepted Answer

We work on commercial and consumer accounts, including trade invoices, service fees, rental arrears, supply accounts and other contractual debt. Suitability is confirmed during the assessment of each account.

Question 2

Do you collect business-to-business debt?

Accepted Answer

Yes. Business-to-business recovery is a core part of our work, including construction, supply, professional services and trade credit accounts.

Question 3

Do you collect consumer debt?

Accepted Answer

Yes, where the account and the applicable regulations allow it. Consumer matters are handled with respectful, compliance-led communication.

Question 4

How old can the debt be?

Accepted Answer

Older accounts can often still be pursued, although recoverability generally reduces with age and prescription rules may apply. We will tell you honestly how we assess the account.

Question 5

How much does debt collection cost?

Accepted Answer

Fees depend on the debt value, age, volume of accounts, debtor type, geography and recovery complexity. We confirm the fee structure in writing before any work starts.

Question 6

Do I pay anything upfront?

Accepted Answer

We offer success-based arrangements where fees are linked to what is recovered, as well as retainer-style credit control engagements. The right option depends on your portfolio.

Question 7

How long does the recovery process take?

Accepted Answer

Timelines vary by account. Some matters settle after the first structured engagement, while disputed or complex accounts can take considerably longer.

Question 8

What happens if the debtor refuses to pay?

Accepted Answer

We continue structured follow-up and, where appropriate and with your approval, the matter can be escalated to qualified legal professionals for further action.

Question 9

Can you arrange payment plans?

Accepted Answer

Yes. Where full settlement is not immediately possible, we negotiate structured repayment arrangements and monitor adherence to them.

Question 10

Do you handle international debt?

Accepted Answer

We support cross-border matters through partner networks. Feasibility depends on the debtor's jurisdiction and the documentation available.

Question 11

Do you take legal action?

Accepted Answer

We are not a law firm. Where litigation is appropriate, the account is referred to qualified legal professionals with your instruction.

Question 12

Can I submit multiple accounts?

Accepted Answer

Yes. Multiple accounts and full portfolios can be submitted, and larger portfolios are usually handled as a structured recovery campaign.

Question 13

What documentation do I need?

Accepted Answer

Typically invoices, statements, purchase orders or signed agreements, delivery or completion records and any correspondence about the outstanding amount.

Question 14

How do I track my account?

Accepted Answer

You receive regular reporting on account status, recovery progress and next actions, and you can contact your recovery specialist at any time during business hours.

Question 15

Is the information I provide confidential?

Accepted Answer

Client and account information is treated as confidential and used only for the purpose of assessing and recovering the accounts you submit.

Frequently Asked Questions