Services

Complete Debt Recovery & Credit Management Solutions

Structured recovery processes, professional debtor engagement and credit management support — delivered as a partnership with your finance team.

Core services

Recovery Built On Process, Not Pressure

Every account follows a documented recovery path with clear escalation points and reporting.

Commercial Debt Collection

Recover outstanding business-to-business invoices through structured communication and follow-up.

  • Business-to-business invoice recovery
  • Structured demand and follow-up cycles
  • Debtor contact and negotiation
  • Status reporting per account

Consumer Debt Collection

Professional recovery services designed around respectful and compliant debtor engagement.

  • Respectful debtor engagement
  • Compliance-led communication
  • Affordability-based arrangements
  • Ongoing monitoring

Pre-Legal Recovery

Structured escalation before legal proceedings become necessary.

  • Final demand notices
  • Acknowledgement of Debt (AOD/AOC)
  • Escalation timelines
  • Documented audit trail

Credit Control Outsourcing

Allow our team to manage your overdue accounts and improve your overall collections process.

  • Outsourced credit control function
  • Overdue account follow-up
  • Process design and templates
  • Monthly reporting

Accounts Receivable Management

Support your finance team with professional receivables management.

  • Ledger review and prioritisation
  • Ageing analysis
  • Reconciliation support
  • Escalation rules

Payment Arrangements

Manage structured repayment arrangements and ongoing follow-up.

  • Structured repayment plans
  • Arrangement monitoring
  • Broken-promise follow-up
  • Written confirmations

Debt Portfolio Recovery

Manage larger portfolios of outstanding accounts through systematic recovery campaigns.

  • Portfolio segmentation
  • Campaign-based recovery
  • Prioritisation by recoverability
  • Portfolio-level analytics

Legal Escalation

Where appropriate, unresolved accounts can be escalated to qualified legal professionals.

  • Referral to qualified attorneys
  • Litigation readiness packs
  • Client-approved escalation only
  • Progress feedback
Additional services

Credit Management, Brokerage & Support Services

Beyond collections, we support clients across the full credit lifecycle — with particular depth in the building and construction industry.

Final Demand Notices

Formal, correctly worded final demand notices issued on overdue accounts before further escalation.

Problematic Debtor Account Management

Hands-on management of difficult, disputed or long-outstanding debtor accounts on your behalf.

Bridging Finance Assistance

Assisting debtors in arranging bridging finance solutions so settlement becomes achievable.

Acknowledgements of Debt (AOD / AOC)

Securing signed acknowledgements of debt to formalise the obligation and repayment terms.

Market Intelligence

Sector-relevant market intelligence, with particular depth in building and construction.

Liquidation & Business Rescue Guidance

Guidance and support for creditors during liquidation and business rescue proceedings.

Proactive Account Follow-Up

Consistent, proactive follow-up on overdue accounts so your payments are prioritised.

Client Vetting & Brokerage

Business development support through the vetting and sourcing of creditworthy clients.

Supplier Network Restrictions

Defaulting debtors can be restricted from purchasing through associated supplier networks until accounts are settled.

Skip Tracing & Debtor Tracing

Locating and re-establishing contact with debtors who have become unreachable.

Reporting & Recovery Analytics

Transparent reporting on account status, recovery progress and portfolio performance.

Local & International Recovery

Recovery support for local accounts and cross-border matters through partner networks.

Specific recovery procedures, fees and escalation options depend on the circumstances of each account and the applicable laws and regulations. Capital Collect is not a law firm; litigation is handled by qualified legal professionals on your instruction. Pricing and engagement options are confirmed in writing before work begins.